CUSTOMER CARE

Store Policy

TERMS.

By making a order you agree to the following terms.

We offer Delivery to Northern Ireland,Ireland,uk ,Scotland and the rest of the world.

Delivery costs for products and livestock is added up in the cart when buying.

(please pick livestock or product to your area)

All livestock bagged with pure Oxygen and heat source in colder weather.

In colder Months we may not ship an hold back on your order till safe to post.

We offer DOA on arrival "only" up to 5pm the same day. Once the fish goes into your tank No refund will be given.

No refund on postage will be given on DOA

(Only the cost of the livestock)

On a doa arrival we may ask for the fish to be posted back ,with a sample of the bags water(20ml)an also a recorded temperature of water in bag at time of arrival.This return postage will be refunded by us.

PICTURES MAY NOT BE OF THE FISH/CORAL BUT IS THE SAME FISH/CORAL.

#WHERE IT SAYS WYSIWYG IS OF THE ITEM.

PS SEE FURTHER TERMS ON CART.

detailed terms in full

Terms and Conditions
Christmas period we are unable to deliver after the 19th of December. Deliveries will restart on 2nd of January Onwards.

. When placing an order you will be agreeing to the terms and conditions of Tropical Fish By Post. Our aim was to make our T&C clear and easy to understand.  They are quite detailed but if you have any other inquiries please email us at; fermanaghaquaticpetstore@outlook.com/raymondjoh1986@hotmail.co.uk

 

PLACING AN ORDER
Choose your fish, add them to the cart and message your delivery date.We can only post on tue,wed,thur.
if you dont message the fish will be posted out on the wed for thur.

You will receive a confirmation email once your order is despatched and in transit.

For next day delivery you must have sent the order by 12noon.

Our couriers should deliver to you before 1pm the next day in England,northernireland.
scotland wales ireland and highland/islands by 5pm.
 
If a fish is NOT on the site, don’t worry. Email or fill in the contact us page and request that fish. We promise to email back and do our best to locate that fish.


POSTAGE & PACKING
depends of the weight of your order,which is added up in the checkout.

Note: In the unusual circumstance that your order is late, we are not able to make refunds on carriage. Our carriers do their best to get the packages out on time.

 DELIVERY
Upon delivery you must check that the goods are not damaged in transit. Check the goods and accept the goods have been delivered in good condition by signing for the delivery. Note that only an adult must be there to receive the boxes and sign for them.

Check the condition of the fish in their unopened bags and send us a photo if any which are not satisfactory.

 Follow our acclimatisation procedure.

You are responsible for the fish once arrive at your door from our couriers. If you are not in to receive the delivery it will be returned to your local depot, where you will have to collect them yourself.
in this matter we will not refund for doa.

Our t&c Fish guarantee is void if you are not in to receive the delivery. Do not order unless you will definitely be in to receive the delivery.  

If you encounter any problems please contact us. Remember our team only want to solve your problem so help them by being patient and factual.

In the unlikely event your delivery is late due to transportation problems, (breakdown, exceptional traffic, adverse weather conditions), please contact us. We will locate your delivery and give you a revised delivery time.

In the rare case the delivery is lost we will resend the order at a time to suit you. Please appreciate this rarely happens so be patient and work with us.

 GENERAL ACCLIMATISATION
Open the box carefully.

Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably be lying on the bottom of the bag. This is normal, as long as they are the right way up.

Turn off your aquarium lights.

Place the fish bags unopened onto the surface of the aquarium for 5 minutes.

After 15 minutes the fish should be the same temperature as your aquarium.

Check the fish. Take a photograph if they are not alive. (Email photo to us).

Test your water. There should be no Ammonia or Nitrite in the water at all. There should be less than 40 ug/l (ppm) of Nitrate for tropical, coldwater or pond fish, with levels no higher than 25ug/l for marine.

Open the bags and roll down the sides so that the bags float unaided.

Half fill a cup with aquarium water and add the water to each bag.

Let the bag float for 5 minutes more.

Release the fish into the aquarium.
dont use our fish bag water.

Leave the lights off for the rest of the day.

When new fish are added to a new aquarium they may be stressed. When fish are stressed their immunity to disease may be low. Help them by adding an aquarium general tonic such as  Protozin, or General Tonic. Do this especially for mollies or clown loach who are prone to getting whitespot after stress.

ACCLIMATISING - DRIP FEEDING METHOD

Some species are sensitive to small changes in water chemistry so need your aquarium water adding to their water very slowly. This can be done using the Drip Feeding Method. Turn off your aquarium lights. Float the fish bag in your aquarium for 5 minutes. Take out the bag and place it in a jug. Open the fish bag in the jug and place the jug on the floor or on a chair. Take a piece of 6mm airline and syphon some aquarium water slowly into the bag drop by drop. Use a flow regulator to ensure that the aquarium water is just dripping in slowly. Over a period of 30 minutes the water volume in the bag should have doubled. Now pick up the bag carefully and Pour into a net over a bucket an add fish to tank.

ACCLIMATISING CICHLIDS
Before using the guide above, move as many rocks around as possible so that the attention of your established fish is on find for a new home rather than the new fish. 3 days later you can always move the rocks back to their preferred positions. Please take into account that some cichlids maybe lost is these battles for territory. It is up to you to observe your fish and separate some fish that don't get on to avoid them from dying.when this happens will can not refund.

ACCLIMATISING POND FISH
Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably be lying on the bottom of the bag. This is normal, as long as they are the right way up.

Place the fish bags unopened onto the surface of the pond for 10-30 minutes depending.

After10- 30 minutes the fish should be the same temperature as your pond.

Check the fish. Take a photograph if they are not alive. (Email photo)

Test your water. There should be no Ammonia or Nitrite in the water at all. There should be less than 40 ug/l (ppm) of Nitrate pond fish.

Open the bags and roll down the sides so that the bags float unaided.

Half fill a cup with aquarium water and add the water to each bag.

Let the bag float for 5 minutes more.

Release the fish into the pond.
not usely the bags water.

In the unlikely event that a fish arrives “NOT ALIVE”, take a photograph of it in the unopened bag. Email this photo to us before 5pm the day your fish arrived. We will issue a credit code to replace it the next time you order. We cannot give credit codes if;

There is no photo of the fish

The bag is already opened

The photo is emailed after 5pm

Should your community fish die within 1days of delivery, take a photograph of it on a white postcard sized paper. Email this photo before 5pm on the 51st day of your delivery and we will issue a credit code to replace it the next time you order. We cannot give credit codes if;

There is no photo of the fish.

The photo is emailed after 5pm on the 1st day after delivery.

Although we are confident in the quality of all our livestock, it is not possible to guarantee semi aggressive, aggressive, specialist or marine fish for the period of 1days. These are guaranteed to arrive alive. Our experience has shown us that guarantees on these fish is not viable. This is largely because the end user has mistreated them by adding them to an aquarium with incompatible species or has not maintained adequate water conditions. We love fish so please research water parameters and fish compatibility before you buy.

In addition test your water to the type of fish you are buying ,we may request this!

Please take into account fish will die if not handled or cared for correctly. Please read our acclimatization guide and care procedures.

Until redeemed credit codes remain active for the period of 30 days so you have plenty of time to get your replacement.


Questions:

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us. 

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

OUT OF STOCKS & SUBSTITUTES
In the unlikely event that a fish is temporarily out of stock, we will email you to ask which fish you'd prefer instead. If it is not possible to get a reply from you we may substitute the fish with another one (another fish you have already ordered to the same value, as the out of stock fish). When completing the shopping cart, please suggest which substitute fish you would prefer, or if you would rather have no substitutes. In this case we can get your first choice fish back in stock and rearrange the delivery at another time. 
If in doubt please call us on 07752761222.

FISH SELECTION AND SIZING
The sizes of fish described on this site are "average size". We buy fish from our suppliers at the same size described on this website. Fish are not "factory made" and will vary in size depending on the season. When fish are in abundance they are usually sent to us larger than when they are scarce. Therefore sometimes they will be larger than described and sometimes smaller. You will always be paying the market rate of these which continues to be value for money. We will not charge you more when they are slightly larger than described and will not give refunds for fish that are smaller than described. We always try our best to make this as clear as possible.
All fish are identified and described as accurately as possible. Some species however can be difficult to identify when young or change appearance as they get older. We do our best to ensure you recieve the right fish. If you are in doubt, please send a photograph in the unopened bag to us to investigate.

TO SPECIAL ORDER UNUSUAL SPECIES
fermanagh aquatics online shop  by Post can acquire almost any rare fish, reptiles or corals. Our core species are the popular ones we hold 365 days a years. But some species may be seasonal of just unpopular so we get these to order. If you buy a fish with a “To Order” status, we will try to get one and sent it to you within 30 days. Usually we can get the species in 7 days but we insist on fully quarantining them, making sure they are healthy and feeding before sending them out to your door.

REFUNDS AND CREDIT NOTES
Should you cancel your order before the goods have been dispatched you can request and refund.

In the unlikely event that any fish that are NOT ALIVE on arrival take a photo of them in the unopened bag and email the photo before 5pm to; fermanaghaquaticpetstore@outlook.com. You will be sent a promotional credit code for your next order.

Any fish that die within 1 days that are covered by our Guarantee, must be photographed on a white card the size of post card. This photo must be emailed to us before 5pm on the 1st day after delivery to: fermanaghaquaticpetstore@outlook.com. You will be given a promotional code to replace the fish on your next order.

We love fish. Please research your fish and use your information to ensure they are all compatible with each other. Our guides show you the correct water quality so please test your water. Test the water before you order and each day after they go in your aquarium. Waste levels can change overnight so keep testing for a week.

fermanagh aquatics cannot be held responsible for the loss caused by a purchase.

If fish arrive in less than satisfactory condition, take a photo in the unopened bag and send it to us for inspection. By opening the bag and releasing the fish into your aquarium you are accepting their condition is satisfactory.

 

CANCELLATIONS
Should you change your mind or need to cancel the order, we will refund you on request. Once the order has been dispatched we can not issue refunds. 
we do not take payments by paypal at all so dont ask!

ADVERSE WEATHER AND DELAYS
We can not send out deliveries when there are Weather Warnings or adverse weather conditions. This is mainly due to snow or extreme low temperatures. Heat packs do not work at these low temperatures and the fish will get too cold. In these cases we will reserve your fish and re schedule your delivery at a time to suit you. Please be patient, we want your fish to arrive safely, so waiting until the weather improves is totally in your interest.

Thanks Fermanagh Aquatic's

Privacy & Safety

Privacy Policy
This privacy statement discloses what information we gather about you when you visit the Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site. 


Use of your Personal Information:

The personal information collected on this Site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services.
we do not store credit card details nor do we share customer details with any 3rd parties

Marine fish-Tropical Fish--Marine Livestock-Corals-marine supply store-aquatic pet store-tropical fish store & more

Wholesale Inquiries

we do offer a wholesale/trade sales to small pet shops/garden centres and stores alike.All ppl inquiring must be a store with information to back this up.

ps Tel 07772761222 or Landline:02866348762 

email.  orders_north_irish@outlook.com

REFUNDS AND CREDIT NOTES
Should you cancel your order before the goods have been dispatched you can request and refund.

In the unlikely event that any fish that are NOT ALIVE on arrival take a photo of them in the unopened bag and email the photo before 5pm to; fermanaghaquaticpetstore.com. You will be sent a promotional credit code for your next order.

Any fish that die within 1 days that are covered by our Guarantee, must be photographed on a white card the size of post card. This photo must be emailed to us before 5pm on the 1st day after delivery to our email. You will be given a promotional code to replace the fish on your next order.

We love fish. Please research your fish and use your information to ensure they are all compatible with each other. Our guides show you the correct water quality so please test your water. Test the water before you order and each day after they go in your aquarium. Waste levels can change overnight so keep testing for a week.

fermanagh aquatics cannot be held responsible for the loss caused by a purchase.

If fish arrive in less than satisfactory condition, take a photo in the unopened bag and send it to us for inspection. By opening the bag and releasing the fish into your aquarium you are accepting their condition is satisfactory.

Business Name: North Irish Imports
Email: raymondjohn1986@hotmail.co.uk
Phone: 07752761222
Fax: n/a
Street Address: 35 clonliff rd,bt923bt, ni
Country: United Kingdom
State/Region: FERMANAGH
City: ENNISKILLEN
Zip / Postal Code: BT923BT

Payment Methods

Credit / Debit Cards
Payment via phone or card machine

Offline Payments in cash via store or in person

Stripe or Square Payments

NORTH IRISH IMPORTS

ADVERTISE YOUR BUSINESS HERE FOR AS LITTLE AS £1.50 PER WEEK!. Click here to add your own text and edit me. It's easy.

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Tel:07752761222

or

 Landline:02866348762

Address

35 Clonliff Road,macken

Enniskillen,Co.Fermanagh,

Northern Ireland,BT923BT.

NORTH IRISH IMPORT - SUPPORTING SMALL BUSINESS